Client Service Agreement
Back to Page

Terms and Conditions of Service

Official scope of work, capacity limits, sprint milestones, pricing escalation, client obligations, and service policies for the 24/7 Automated Direct Staycation Booking Funnel by Tech Steward System Specialist.

Standard Client Agreement • Effective Year: 2026 • Specialist: Joyce Ann Gonzales Yap
1

Scope of Work & Capacity

Dedicated Single-Unit Scope: Each package covers development, design, and funnel automation for one (1) individual rental unit.
Same-Brand Multi-Room Add-On: Integrating a second unit under the same brand and funnel architecture incurs an add-on charge of 50% of the original package rate. Different brands or standalone properties require a separate, full-rate package.
Monthly Delivery Cap: To ensure high build quality, production is capped at three (3) projects per calendar month. Reservations exceeding this limit roll over to the subsequent month in chronological order of payment.
Project Sprint (1–3 Weeks):
Week 1: Lead Page, Home Page, Direct Booking Page, Privacy & Policy Page, Terms and Condition Page, and Checkout/Reviews Page (Design, Copywriting, and Coding-html,css,js).
Week 2: Gmail Automation, basic Google SEO, back-end database, testing and deployment setup.
Week 3: FB Page Meta Business Suite- Set up inbox automation, Meta AI Assistant (subject to eligibility), 4 sample of FB Ads Scripts & Images Creative, plus an automated 6-day content launch schedule. Staycation Financial dashboard (Add on optional upgrade).
2

Payment, Pricing & Escalation

Payment Options: Full Payment (Priority Queue) at ₱7,777 or a 70% Reservation Downpayment at ₱5,443.90 (remaining 30% balance due upon project launch).
Promotional Tiers: Promotional pricing of ₱7,777 is reserved for the first 7 clients. Slots 8–14 increase to ₱14,999 before standard agency pricing settles at ₱24,999.
Receipt Verification & Fraud: Proof of payment is verified within 24-48 hours. Submitting altered, illegible, or fraudulent receipts results in immediate forfeiture and blacklisting.
No-Refund Policy: Because custom programming, copywriting, and architecture are deployed upon enrollment, all payments are strictly non-refundable once first meeting begins or kickoffcall.
3

Client Obligations & Asset Intake

Intake Delivery: The client must submit all required brand assets (two-three brand colors, unit specifications, house rules, pricing tables, high-resolution photography, contact details, and location data) —either during the kickoff call or within two (2) business days after.
Update Cadence: Project progress updates are consolidated and delivered weekly every Saturday. To ensure focused development time, daily status reports are not accommodated.
Availability:: The client must attend a weekly 30-minute review call every Saturday when requested and remain accessible via Messenger for technical clarification until project handover and launch.
4

Creative Discretion & Revisions

Developer Creative Control: To safeguard conversion benchmarks and guarantee on-time delivery, all core layout architecture, visual aesthetics, animations, and copywriting direction are determined solely by the developer. All final design and structural decisions remain with the developer.
Permitted Micro-Edits: Clients are entitled to one (1) consolidated feedback checklist during the Week 2 staging phase. This is strictly limited to minor text tweaks, factual corrections (e.g., misstated rates, room counts, contact details), and image replacements.
Out-of-Scope Requests: Subjective full-page redesigns, structural rebuilds, font/color palette overhauls after approval, or open-ended revision cycles are outside project scope and will not be accommodated.
5

Intellectual Property & Reselling

Single-Business License: All workflows, custom code, and assets are licensed exclusively for the client’s designated property. Reselling, sublicensing, cloning, or distributing the system or templates to third parties is strictly prohibited.
6

Subscriptions & Long-Term Maintenance

Zero Host Subscriptions: The base system operates on free hosting and free Gmail automation setups (up to 100 sends/day). Optional third-party costs (such as purchasing a custom .com domain) remain the client’s responsibility.
Year 2+ Updates: Minor updates can be managed by the host. Major design revamps, gallery replacements, or system updates requested after 1 year are billed at 60% of the original package rate.